We’re the destination for people looking to live longer, healthier, and happier lives and making a better world.
We’re a global healthcare company caring for over 50 million customers. We help people navigate change, conquer challenges, overcome injury and be all they can be. From early years through to retirement, we’re privileged to have been part of millions of lives around the world since 1947.
Health insurance is at the core of our business, and we provide healthcare through our health clinics, digital services, hospitals, dental centres, and aged care facilities. Our world class experts use world-leading technology to realise our belief that health tomorrow can be better than it is today.
We provide levels of care you can’t find anywhere else. In our clinics, in our call centres and our care homes. Across our surgeries and our support teams, we make health happen. With no shareholders, our customers are our focus. We reinvest profits into providing exceptional healthcare experiences for the benefit of current and future customers.
Life at Bupa
We’re proud of cultivating a culture that puts the welfare of people first. We believe in the importance of building an inclusive and agile culture which encourages diverse perspectives and inspires people to make new possibilities happen. We’re passionate about doing the right thing for our customers, people, communities, and planet. Our values are simple, but they run deep. They help guide how we work and what we look for in our people.
Brave – Make new possibilities happen.
Caring – Act with empathy and respect.
Responsible – Own your decisions and actions.
We make it easier for people to navigate and access care at the right time. We’re working towards a truly seamless and personalised health care journey across the following areas:
- Health Insurance – The first point of contact for our customers, providing fast access to treatment and specialist support.
- Dental – Over 325 UK practices offering both private and NHS services.
- Care Homes & Residential Villages – Providing world-class care to our 7,000 residents, fostering a family-like environment.
- Health Clinics – Offering a wide range of mental and physical wellbeing services, both face-to-face and virtually.
- Cromwell Hospital – Our London based hospital is an award-winning facility with many specialisms.
- Head office and support functions – Including finance, marketing, HR, and legal. Ensuring we deliver exceptional service to our customers and employees.
Our People Promise
As an employee of Bupa, we promise you three things:
We make health happen for you
By ensuring you are supported in every aspect—financial, physical, mental health, and beyond.
Work that makes a difference
At the heart of our purpose is a bold ambition: to become the world’s most customer-centric healthcare company. We believe in the transformative power of digital health to make high-quality healthcare accessible to everyone, everywhere.
Career defining moments
Being a global business, we offer more opportunities than any other healthcare provider. Our investment in learning is designed to ensure you thrive, whatever that looks like for you.
Driving inclusion together for a better world
We strive to create an environment which recognises, values, and respects the differences we all bring.
We embrace our differences knowing they make us stronger and help better reflect the needs of our customers and communities. This means creating and sustaining an inclusive culture where everyone feels they belong.
Our approach encompasses diversity in its broadest sense, from gender, sexuality, and race, to social, educational, and professional backgrounds, disability, religion, age, learning styles and personalities.
We believe that having varied perspectives promotes understanding and helps generate innovative ideas to solve the complex problems of a diverse and fast-changing world.
Our ambition
We lead our Inclusion & Diversity agenda through our global Inclusion Framework, which is focused on embedding inclusion into our culture.
On an annual basis we align both global and local goals to our three foundational elements: creating an inclusive culture, with inclusive leadership and inclusive practices.
We will achieve our ambition to be the most customer-centric healthcare company in the world because our people differentiate us.
We celebrate diversity in all forms
Creating a culture where everyone feels a sense of belonging and our people are able to bring their true selves to work and be their very best.
All Bupa leaders play an active part
Visibly role modelling inclusive leadership, building diverse teams, and creating safe environments in which our people can develop and grow.
Our teams should be reflective of the customers and communities we serve
Mirroring the diversity of culture and heritage in our markets.
